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Privacy notice - Website


What Personal Information We Collect About You


We may collect personal information about you when you:

This can include information such as your name, communication preferences, email address, postal address, IP address, telephone number, mobile number, date of birth or bank account details so we can process donations, or information as to whether you are a taxpayer to help us to claim gift aid.


Service Users


Due to the nature of work carried out at RASASC, we may need to collect sensitive information from service users, however we will only do so with the client’s consent and clear notices will be provided on relevant forms and communications so it is clear what information may be collected and why. All sensitive information collected by RASASC is stored securely and anonymously under a unique client identifier number.

We may use the data we collect:

Any data collected for these purposes is used in such a way that individuals cannot be identified from them.


Fundraisers and supporters


We do not collect sensitive personal information about our fundraisers and supporters unless there is a clear reason for doing so, for example, relating to your health, and only where appropriate – such as participation in a marathon or similar fundraising event, or where we need to ensure that we provide appropriate support to enable you to participate in an event or support us in some other way.


Website Privacy Notice


Information collected via this website.


If you do nothing other than read pages or download information, we will capture and store information about your visit. This information will not identify you, it relates to:

We use this information to make each visit more rewarding and to provide us with information to help improve our service. We do not know (and do not want to know) the identities of people who visit us in this way.


We may also use information submitted to us, by you via a form for the purposes of dealing with your enquiry.


These include:



Although we will always treat the information you send us with the strictest confidence, we cannot guarantee the security of the world wide web. It is possible, though very unlikely, that someone other than ourselves could access and read information sent to us in this way. If you feel concerned about this, please use another form of contact, e.g. telephone or post.


Links to other websites


This website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Facebook, Twitter, Linked In and Vimeo may be used by this website to quickly signpost you to our sites or view online content. These websites each use cookies to track your visit to our website, and also to store personal identifiable information about you which can include statistical information relating to where you live, age, ethnicity, website usage, and we are not responsible for the data processed by these organisations. Please visit their websites privacy policies to see how they may use your information.


How we use cookies


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Google Analytics


This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer and allow an analysis of the use of the Site by you. The information generated by the cookie about your use of this website (including your IP address) is sent to a Google server in the U.S. and stored there.


Google use this information to evaluate your use of the website and compile reports on website activity for website operators. Google will not transmit this information to third parties unless required by law or if third parties process this data on Google’s behalf.


Google will not associate your IP address with any other data held by Google. You can disable cookies by selecting the appropriate settings in your internet browser. By using this site you agree to the processing of data about you by Google in the manner described and for the aforementioned purpose.


Privacy notice – Service Users


The following information is to help service users, parents and carers become more aware of what information is collected, stored and shared about them and their family.


RASASC believes that you need to know what information we collect about you and your family; this notice aims to do that clearly and openly.


What kind of information does RASASC have about me?


There is a variety of information which we collect about people, and it usually falls into one of the following categories:

RASASC workers will also usually fill out forms, take basis notes about the meetings they have with or about you/your children, and they may also write letters to e.g. refer you for another service.


What do you do with information about me?


We collect and keep information about you to help us understand better what our clients need, so we can plan and organise services which support survivors in the best way.


We may also need to share information about you, but we will only do this with your permission or if we think that you or someone else is in serious danger.


This may be done with other authorities, local government agencies and central government. The main reason for sharing information is to enable you/your family to receive better integrated services from us.


How do I know the information about me is kept safely?


All the information we collect is stored securely on our IT systems and manual filing systems. We have strict procedures for the way this is done. Any and all information about you is treated as confidential and with respect. There are also clear rules and guidance about storing, recording and sharing information which all our workers receive training on.


We take information sharing very seriously. All workers are DBS (Disclosure and Barring Service) checked. Any worker who is found to be breaking the rules will be dealt with through appropriate disciplinary procedures.


Are the records confidential?


All  workers have a duty of care in accordance with our Data Protection policy. This includes respecting that right to confidentiality.


For how long are records held?


7 Years


Don’t you need my permission to keep and share information about me?


We need your written agreement (consent) to share information about you. When we need to share information, we will ask for this from you directly or on behalf of a child for whom you have responsibility.


Although your information is confidential, it doesn’t mean it is secret and sometimes we have to share information about you/your family without your permission. These reasons are:

We will always do our best to tell you if we have to share information about you/your family under these circumstances, unless doing so puts you/your family in danger.


Are there any laws which protect me and the information about me?


There are lots of laws which do this, such as:

Can I see the information you have collected about me/my family?


Yes, in most circumstances you can. Under the Data Protection Act 1998, you can request to see this information. For help and advice as to how to do this, please contact the Operations Director on 0330 363 0063 or email 


There is strict guidance on how organisations should do this – you won’t be able to see your information immediately and in some cases there may be a small administration fee.


You have the right…

Who should I contact if I want to complain?


Operations Director


If you are still not happy you have the right to complain to;

The Information Commissioner
Wycliffe House
Water Lane
Telephone: 01625 545745


What personal information we collect about you


We may collect personal information about you. We do not usually collect sensitive personal information about our supporters unless there is a clear reason for doing so.


Telling us when things change


You can change your mind at any time about how we contact you or ask us to stop contacting you.


Access to your information and correction


We want to make sure that your personal information is accurate and up to date.